– So what gives? Why can vSphere not “copy” the image like the error says? With that in mind, I hit the logs.
Vix Error Code 21012”Īfter a little googling and reading of KBs my spidey senses were pointing me towards the hosts possibly losing access to the location where the VMware Tools images were stored – however after poking around everything within the /productLocker folder (where the tools are hosted) seemed fine. “Failed to copy the VMware Tools installation image to the guest operating system.
VMs running on 4 out of the 6 host cluster were updating their tools just fine and dandy – but on the other two hosts, no matter what I did I was receiving this crazy vix error 21012 message when trying to run the automatic tools update on the VMs which resided on them… This time, it was during the VMware Tools installation on a subset of VMs, running on a couple specific hosts. It’s not rocket science but for some reason, I always seem to run into an issue somewhere along the line. Ah, the subtleties of upgrading a vSphere environment – tackle the vCenter, tackle the hosts, and then take care of the VMware Tools and Compatability of the VMs themselves.